The Conversations API sends these Conversation Messages as native SMS, WhatsApp, or chat messages, depending on the other Participants’ channels. Once added to a Messaging Service, a Participant can interact with chat and non-chat Participants by sending and receiving messages on their handset. This is often the default Conversations Message Service.
Remember: if you add non-chat Participants to a Conversation, you must add them as part of the Messaging Service that is linked to the Conversation. Each unique chat identity that connects to a Conversation Service instance also creates a Conversation Participant. Within the Conversation Service instance underneath a Conversation, everyone has an identity.
Using the REST API Messaging Services endpoint.Ĭonversations is a Participant-centric system a Participant is an entity that joins and interacts - reads and sends messages - within a Conversation. You can create and configure Messaging Services in the following places and ways: Using the REST API Conversations Services endpoint. You can create and configure Conversation Service instances in the following places and ways: You can find your “Defaults” (the default Chat and Messaging Services) in the Conversations Section of the Twilio Console. Configuring default Conversation Services and Messaging Services A Messaging Service is a Messaging Resource. If you wish to add non-chat Participants to a Conversation, i.e., Participants using SMS, MMS, or WhatsApp, you must create and/or attach a Messaging Service to the Conversation instance. While you can have many Services in a Twilio Account, Conversation Service instances are entirely isolated from one another and do not overlap or interact in any way. This Conversation Service instance is where all the Conversations, Messages, Participants, and other resources within a Conversation instance live. If you want to have both chat and non-chat (e.g., SMS or WhatsApp) channels in the same Conversation, you need to configure two different types of services.įirst, you need a Conversation Service in order to create a chat-to-chat Conversation. Underneath each Conversation are both Conversation Service Instances and Messaging Services, which provide the ability for chat and non-chat Participants to join. Supported Browsers for the JavaScript SDKĬonversations is a multichannel messaging API, so you can connect people (“Participants”) over various channels, all in one interaction (“Conversation”). Using Google Dialogflow with Conversations Using Facebook Messenger with Conversations Migrating your Chat iOS SDK to ConversationsĬonnecting Twilio Studio to Conversations 
#CONVERSATIONS ANDROID#
Migrating your Chat Android SDK to Conversations Modifying a Conversation, Message, or Participantīest Practices using the Conversations SDK Push Notifications on iOS for Conversations Push Notifications on Android for Conversations Push Notification Configuration for Conversations Exploring the Conversations JavaScript QuickstartĮxploring the Conversations Swift Quickstart (iOS)Įxploring the Conversations Android Quickstart
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