“They need to be empathetic to the individual who’s just found out they’re positive and they’ve got to, at the same time, investigate all those person’s past contacts. That’s the person who has the initial conversation with the person who has tested positive for COVID-19, so it’s up to them to investigate that case and identify contacts that may have been exposed to the virus,” Jansen said. “The case manager is the first responder. “Essentially anyone who is a member of a health or counsellor profession that is regulated by the Health Professions Act is eligible to be a case manager and that’s definitely our biggest recruitment challenge,” Edwin Jansen, head of corporate development at Ian Martin Group, said Monday. The national recruitment firm Ian Martin Group, who worked with the Ontario Minister of Health to staff its contact-tracing teams, was contracted to fill more specialized roles within Alberta’s team, specifically case managers, who will be the first point of contact with confirmed cases of COVID-19. In order to meet these goals, Yiu said AHS has reached out to its volunteer resource database and identified around 350 people interested in filling roles, another 75 Statistics Canada employees and seven WestJet employees. This advertisement has not loaded yet, but your article continues below. We are rapidly increasing our response to the unprecedented volume of COVID-19 cases in the province.” Added focus has been placed on increasing the number of contact tracers we have provincially. “As case numbers have increased exponentially in the past six weeks, it has become more and more difficult for our teams to keep up with demand. “We are working extremely hard to bolster our contact-tracing teams,” Yiu said. Verna Yiu, president and CEO of AHS, said the organization’s goal was to have 1,800 contact tracers in place by the end of the year, doubling current numbers.
Last week, Hinshaw said the province’s contact-tracing capabilities have “not been able to keep up” with the increased number of COVID-19 infections and that they were working to recruit, hire and train more contact tracers in the coming weeks.
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